Cashback wallet

The Cashback wallet gives customers store credit automatically: you define rules (e.g. X% on every subscription order, $Y on first order) with optional conditions and limits. Customers earn cashback and redeem it at checkout or in the portal. Available on Growth and Scale plans only.

Where to find it

In the app sidebar: **Cashback Wallet**. You'll see rules and a transactions list.

Rules

Trigger: ONE_TIME, SUBSCRIPTION, or ALL. Type: PERCENTAGE or FIXED_AMOUNT. Value, min order amount, max cashback cap. Conditions: same system as Points (order, customer, product, time). Tier multipliers: use Customer Tiers to give higher cashback to higher tiers. Usage limit (total and per customer); optional start/end dates.

Step-by-step: Add a cashback rule

Go to Cashback Wallet → Add rule.
Choose trigger (one-time, subscription, or all orders) and type (percentage or fixed).
Set value and any min order / max cap. Add conditions if needed (e.g. product, customer tier).
Set usage limits and optional dates. Save.

Transactions list shows earned and redeemed cashback; you can search and view details.

Cashback wallet transactions view with rules and transaction table

See Customer tiers (for multipliers) and Points program (earn/redeem points).