Email templates
Email templates control the emails sent to customers and merchants: new subscription, updated, cancelled, paused, resumed, skipped, payment failure (and retries), reward applied, points earned, redemption unlocked, tier upgrade, points redeemed; and for merchants: subscription canceled, payment failure, inventory failure. You can enable/disable each and edit content and branding.
Where to find it
In the app sidebar: **Email Templates**. You'll see the list of templates; click one to edit.
Email templates listStep-by-step: Edit a template
- Go to Email Templates → click a template (e.g. New subscription, Payment failure).
- Enable or disable the template. Edit subject and body (variables available for personalization).
- Use Branding to set sender name, logo, and colors. Save. Use Test send to try it.
Email template editor preview for a subscription email
Email editor with upsell and promotion sections
Email template JSON editor in advanced mode
Send test email modal in the template editorRelated
See App settings (for general email/communications links) and Dunning (retry and failure emails).