How to set up Dunning
Dunning controls what happens when a subscription billing fails (e.g. card declined or out of stock). You set how many retries, how often, and what to do after the last attempt.
Where to find it
In the app: **App Settings** → **Dunning Settings** → Edit. Or open **Settings** and use the link to the Dunning page.
Payment failure settings
**Retry attempts:** How many times to retry charging the customer (e.g. 3). **Days between retries:** How many days to wait between each attempt (e.g. 3 days). **Final action:** After the last failed attempt, choose: Skip billing cycle, Pause subscription, or Cancel subscription.
Inventory failure settings
When billing fails because of inventory (e.g. out of stock): set retry attempts and days between retries. **Final action:** Skip, Pause, or Cancel. **Notification frequency:** How often to notify you (Immediately, Weekly, or Monthly) when inventory failures occur.
Save
Click Save. New failed billings will use these settings. Existing failed attempts may already be in progress; you can still retry or skip them from the contract detail page.
Related
See Dunning (full docs) and Manage Subscriptions (for retry/skip on a single contract).