Points program
The Points program lets customers earn points on orders (one-time, subscription, or both) and redeem them for cashback or discounts (free shipping, percentage, fixed). You set earning rules and redemption options; optional birthday reward. Available on Growth and Scale plans only.
Where to find it
In the app sidebar: **Points Program**. Earning rules, Redemptions, optional Birthday reward, and stats (total issued/redeemed).
Points program dashboardEarning rules
Trigger: ONE_TIME, SUBSCRIPTION, or ALL. Points type: FIXED, PER_DOLLAR, or PERCENTAGE. Value and priority. Conditions: order_minimum/maximum, order_contains_product/collection, customer_tier, customer_tag, first_order, day_of_week, date_range, subscription_order_number, etc. AND/OR rules.
Redemptions
Name, points cost, reward type: CONVERT_TO_CASHBACK or discount (FREE_SHIPPING, PERCENTAGE, FIXED). Set discount value and code validity. Stats show total issued and redeemed; link to tier program if used.
Common tasks
**Create earning rule:** Points Program → Earning rules → Add → set trigger, points type, value, conditions → save. **Create redemption:** Redemptions → Add → set points cost and reward type (cashback or discount) → save.
Related
See Cashback wallet and Customer tiers.