See Every Customer Loyalty Points & Subscription in Gorgias — Instantly

The Support Problem — No Context

A customer emails asking about their subscription. Your agent opens Gorgias, sees the order history, but has no idea what loyalty tier the customer is, how many points they have, or whether they have cashback in their wallet. They switch tabs to your subscription app, then your loyalty app, then back to Gorgias. This wastes time, frustrates agents, and leads to inconsistent support experiences.

What Your Agents See With SubZwallet + Gorgias

When SubZwallet is connected to Gorgias, your agents see a rich sidebar panel for every customer that includes everything they need — without leaving the ticket.

• VIP tier and status — know immediately if this is a Gold customer who deserves white-glove treatment
• Points balance — see how many points they have and what they can redeem
• Active subscriptions — product, frequency, next renewal date, tenure
• Cashback wallet balance — know if they have store credit available
• Subscription history — past renewals, pauses, skips, and cancellations
• Loyalty earnings — points earned per order and total lifetime points

What Agents Can Do From Gorgias

Seeing data is useful. Acting on it is powerful. With the SubZwallet Gorgias integration, agents can take direct action without switching to another app.

• Award bonus points — compensate a frustrated customer with loyalty points on the spot
• Deposit cashback — add wallet credit as a service recovery gesture
• Pause or skip a subscription — handle subscription changes directly from the ticket
• View and share referral link — help customers find their unique referral URL
• Check renewal timing — answer "when does my next order ship?" in seconds

Setup Guide — Five Minutes, Zero Code

1. 1In SubZwallet, navigate to Settings → Integrations → Gorgias.
2. 2Click "Connect to Gorgias" and authorize the connection in the popup.
3. 3SubZwallet automatically configures the sidebar widget in your Gorgias account.
4. 4Open any customer ticket in Gorgias — the SubZwallet panel appears in the sidebar.
5. 5That is it. No code, no custom widgets, no developer required.

Better Support Drives Retention

When agents have full context, they resolve tickets faster and make customers feel valued. A Gold tier subscriber who contacts support and is greeted with knowledge of their loyalty status and subscription history has a very different experience than one treated like a stranger. That difference shows up in retention rates.

The Gorgias integration is included on every SubZwallet plan at no additional cost. Connect your accounts and give your support team the context they need.