The SubzWallet Gorgias integration creates support tickets in Gorgias when something happens to a subscription that your team should act on. You set rules on 7 lifecycle events, including payment failed, out of stock and cancellation, and add filters so only the cases you care about become tickets. It is included on every plan.
The Problem: Subscription Issues Nobody Sees
A renewal fails, an item goes out of stock, a valued subscriber cancels. Unless someone checks the subscription app, your support team finds out only when the customer writes in, often after the problem has cost an order. Tickets created at the moment of the event put it in the queue your team already works from.
How the Rules Work
- 1Connect Gorgias in SubzWallet Settings.
- 2Create a rule and choose one of the 7 subscription lifecycle events.
- 3Add filters so only the cases you want create tickets.
- 4When a matching event happens, a ticket is created in Gorgias for your team to handle with your usual macros and routing.
Useful Rules to Start With
- Payment failed: open a ticket so someone can reach out while retries run
- Out of stock: flag subscriptions waiting on a product so the team can suggest a swap
- Cancellation: open a ticket for cancellations that match your filters, so someone can follow up
What the Integration Does Not Do
The integration creates tickets. It does not add a SubzWallet sidebar inside Gorgias, and agents cannot pause, skip or award rewards from Gorgias. They handle those in the SubzWallet admin, where each subscription has an activity timeline and actions like skip, reschedule, pause, Process now and sending the customer a portal sign-in link.
Self-service also cuts the ticket count: subscribers can skip, reschedule, change frequency, swap products and update their address in the customer portal without contacting support.