A pet subscription on Shopify sends food and treats on a schedule so pet parents never run out. SubzWallet runs it on Shopify's native subscription contracts, sends upcoming-order reminders, lets customers skip, reschedule or change quantities from their phone, and rewards long-term subscribers with points, milestone gifts and, on Growth, VIP tiers and cashback.
Why Pet Food Suits Subscriptions
Consumption is predictable, running out is stressful, and brand trust is hard-earned. Once a pet parent finds a food their pet does well on, the question is not whether to reorder but where. A subscription answers that once.
What Pet Parents Can Do in the Portal
- Skip a delivery when they are overstocked or travelling
- Reschedule the next order or change how often it arrives
- Change the quantity for the next order, or swap to another size or flavour you allow
- Add treats or toys to the next order as one-time add-ons
- Order now if they are about to run out (once a day)
- Update their address, or request a secure link from Shopify to update payment
Customers with more than one pet can hold a separate subscription for each, all visible in the same portal.
Upcoming-Order Reminders
Reminder emails go out a set number of days before each order, at the hour you choose, so pet parents can adjust before it ships. The upsell block in the email can suggest treats for the next order.
Loyalty for Pet Brands
- Points on every order and renewal, on every plan including Free
- A birthday reward
- Milestone rewards and free gifts on an order number you choose (Launch and up)
- VIP tiers with multipliers and a cashback wallet (Growth and up)
Churn Prevention for Pet Subscriptions
Pet food subscribers rarely cancel because they dislike the product. They cancel because of overstock, a move or price. A cancel flow asks why and offers the matching alternative: skip, pause, reschedule or change frequency, with retention offers such as a percentage off or free shipping. Failed payments are retried on a schedule with branded reminder emails, so a declined card does not end the subscription.
Start free with up to 50 active subscriptions. Launch is $99/mo plus 1% of subscription sales for unlimited subscriptions.