Privacy Policy

Introduction

subZwallet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our subscription management application available on the Shopify App Store.

Information We Collect

1. Merchant Information

• Shop Domain: Your Shopify store's myshopify.com domain
• Shop Information: Store name, contact email, currency, timezone
• Admin User Information: Name, email, locale (for authenticated sessions)
• Billing Information: Subscription plan type, billing status

2. Customer Information

• Customer IDs and subscription contract information
• Order history for reward calculations
• Points balances, tier status, reward redemptions
• Email addresses for notifications (when enabled)

How We Use Your Information

• Manage subscription contracts and billing
• Calculate and award loyalty points and rewards
• Send automated notifications (when enabled)
• Provide analytics and reporting
• Improve app performance and reliability

Data Storage and Security

All data is stored on secure cloud infrastructure with enterprise-grade security. We implement:

• AES-256 encryption at rest
• TLS 1.3 encryption in transit
• Secure API authentication
• Regular security audits

Data Retention

• Active Accounts: Data retained while you use the app
• After Uninstall: 30-day grace period, then automatic deletion
• Analytics: Retained for 24 months maximum
• Immediate Deletion: Available via Settings → Advanced

Your Rights (GDPR)

As a merchant or customer, you have the right to:

• Access your data
• Request data correction or deletion
• Export your data
• Object to processing
• Lodge a complaint with supervisory authorities

Third-Party Services

We use trusted third-party services to provide our application. These services are bound by data processing agreements and maintain appropriate security measures. For a complete list of sub-processors, please contact us.

Contact Information

For privacy-related questions:

Email: [email protected]

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.