How to pause or cancel a subscription

Pausing keeps the subscription on file but stops billing and deliveries until it is resumed. Cancelling ends the subscription; no future charges are created. You can do both from the subscription page in subZwallet or in bulk from the list, and customers can do it themselves in the customer portal (cancelling goes through your cancel flow).

When to pause vs cancel

Pause when a customer asks for a break: travel, a season, too much stock at home. Cancel when the customer no longer wants the product. If you are unsure, pause first. You can always cancel a paused subscription later. A skip or a reschedule is often an even lighter option than a pause.

What happens to upcoming orders

While a subscription is paused, no charges are attempted. When you resume, billing picks up again. If the next order date passed while the subscription was paused, resuming moves it to a new date in the future; missed orders are not billed retroactively. Your pause/resume rules live in Settings.

When you cancel, future billing stops. Any charge that was already processed before the cancellation stands; no automatic refund is issued.

Find the subscription

Go to Manage Subscriptions in the sidebar. Use the tabs (upcoming, failed, out of stock, paused, cancelled, expired) or search by customer name or email, then open the subscription.

Pause, resume or cancel one subscription

1. Pause: on the subscription page, click **Pause** and confirm. It moves to the Paused tab.
2. Resume: open the paused subscription, click **Resume** and confirm. It returns to active and bills on its next order date.
3. Cancel: click **Cancel**, confirm and add a reason if asked. It moves to the Cancelled tab and no further charges are created.

Other actions on the subscription page

• Edit the next order: quantities, prices, swap a variant, add one-time items.
• Add a discount (% or fixed) for the upcoming order only or for every order, on the items you choose. Swapped items keep the discount.
• Skip, reschedule or change frequency instead of pausing.
• **Process now**: bills the upcoming order now.
• Update the shipping address or send the customer a payment-update email.
• Send the customer a sign-in link to the customer portal.
• Check the activity timeline to see who changed what and when.

Bulk pause, activate or cancel

From the subscription list, select several subscriptions with the checkboxes, then choose Pause, Activate or Cancel from the bulk action menu. Confirm when prompted. Bulk actions follow the same rules as single ones.

What customers can do in the portal

Customers sign in through their customer account or a secure link the store sends, and can manage their own subscription:

• Pause and resume.
• Skip or restore any upcoming order, or reschedule it.
• Order now (once a day).
• Change frequency, swap products or variants from your allowed list, change quantity for the next order.
• Add one-time add-ons to the next order.
• Update the address; update payment (Shopify emails them a secure link).
• Apply a discount code and leave an order note.
• Cancel through your cancel flow, which can offer a pause, skip, reschedule, frequency change or a retention offer first.